F.A.Q.
I HAVE FORGOTTEN MY PASSWORD, WHAT CAN I DO?
If you have forgotten your password, you can request a new one by clicking on Login and entering your e-mail on "Forgot your password".
Check your inbox to find your new password.
I HAVE NOT YET RECEIVED MY ORDER. WHAT SHOULD I DO? Calicanto bags are handmade products and in some moments there may be delays in production. If the order was not delivered within the scheduled time, we suggest checking that the address indicated for shipping is correct. For further assistance, contact us by writing to info@calicantoluxuribags.it We will be happy to help you.
HOW LONG WILL I RECEIVE MY ORDER? Your order will take 14 working days to arrive at your destination.
HOW MUCH IS SHIPPING? Shipping is free in all countries open to online sales.
WHICH COURIER IS USED FOR SHIPPING? Calicanto relies on the DHL courier for all shipments.
HOW DO I MAKE ONE OR MORE PRODUCTS OF MY ORDER? Before the expiry of the term of 14 days from the date of receipt of the order, contact us to request your return. You are required to return the product (s) in an intact state of conservation and with original labels not removed. The product must be returned in the complete original packaging in all its parts. If the methods and terms for exercising the right of withdrawal are not respected, you will be entitled to a refund of the amounts already paid to the Seller.
I HAVE NOT YET RECEIVED MY ORDER. WHAT SHOULD I DO? Calicanto bags are handmade products and in some moments there may be delays in production. If the order was not delivered within the scheduled time, we suggest checking that the address indicated for shipping is correct. For further assistance, contact us by writing to info@calicantoluxuribags.it We will be happy to help you.
HOW LONG WILL I RECEIVE MY ORDER? Your order will take 14 working days to arrive at your destination.
HOW MUCH IS SHIPPING? Shipping is free in all countries open to online sales.
WHICH COURIER IS USED FOR SHIPPING? Calicanto relies on the DHL courier for all shipments.
HOW DO I MAKE ONE OR MORE PRODUCTS OF MY ORDER? Before the expiry of the term of 14 days from the date of receipt of the order, contact us to request your return. You are required to return the product (s) in an intact state of conservation and with original labels not removed. The product must be returned in the complete original packaging in all its parts. If the methods and terms for exercising the right of withdrawal are not respected, you will be entitled to a refund of the amounts already paid to the Seller.